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We engaged Exela, and we have not looked back. To say that the experience has been life-changing to our company wouldn’t be strong enough. Exela is more than a digital mailroom. They provide automated document processing workflows with the added benefit of documents being archived, automatically directed to various departments, secured, and properly destroyed. Exela does the job of multiple full-time employees at a very reasonable price, not including the hundreds of hours each month we got back, enabling us to focus more on our clients.

Before moving overseas for work, we reviewed several options for receiving our mail sent to a US address. Exela was the digital mailroom service we chose. Nine months into using Exela’s Digital Mailroom, we are super satisfied with the service we have received. Exela continues to improve their tools and have always been willing to listen to suggestions.

I highly recommend Exela for your digital mailroom service.

During the pandemic, we were forced to work remotely in California. That left no one available to pick up mail at our corporate office. We found Exela and …it was a fantastic solution. The digital mail room helped us keep up with mail without the need for on-site delivery. And, as a healthcare provider, the fact that Exela is HIPPA compliant and willingly signed a Business Associate Agreement with us made the transition simple, easy and effective. The seamless transition to DMR saved time and helped our business continue during the pandemic and beyond!

Due to COVID, we needed to come up with a quick solution that would function as a virtual office while handling our inbound mail. I spend a lot of time researching local options and I thought I found a great option when I stumbled across Exela. Their pricing was excellent, their virtual office location was top-notch, and their service model was extremely flexible and professional. Exela quickly onboarded us, and I am happy to report that it’s been a smooth ride! The most easily felt benefits are the lowered costs as well as the simple-to-use online dashboard that walks us through our tasks and open items.

As a mental health facility we are cautious with data mailed to us. After relocating away from one of our facilities and guessing that Changes of Address with insurance companies, other healthcare facilities, and others, could be a slow process, we needed a remote mail room that could receive, digitize, and/or handle all the mail that came to us. The extra benefit of having insurance payment checks deposited seemed also very attractive. And it all had to be HIPAA compliant. After about six months with Exela we can say that they performed as expected, and operated within HIPAA rules. In addition to introducing us to the benefits of having a remote mail room that could digitize our mail and deposit our checks, filing, storing, or forwarding the mail received in pdf format became easier for us.

Exela understood the sensitive nature of our sacramental records and was able to devise a turnkey solution that would preserve them forever. In addition, we have much better access to our records whenever we need to search them. We appreciate their efforts on our behalf.

Your high-quality, high-volume, high-speed conversion of over two billion pages within nearly 350 million documents has given Veterans confidence that VBA has received and can find their mail and folders anywhere and anytime, without delay, even during natural disasters. Your work has improved the lives of millions of Veterans by enabling them to obtain benefits more quickly and more accurately.